Troubleshooting

Antietam Cable Television has trained technical service representatives available to help with any cable related technical problem you may have. To better serve you, we have included the following checklist that may also help you in identifying and solving technical problems!

1. Snowy picture
2. No picture
3. Stations are off by one channel
4. Audio is in a different language, or is for the wrong channel
5. There is a black square in the middle of the picture
6. Remote control doesn't work
7. Lines through the picture
8. Picture is scrambled
9. No sound/have picture
10. Not getting channels above 13
11. Symptoms of a possible problem with your TV set

1. Snowy picture

   • Make sure all cable wires to the converter, VCR, and television are firmly fastened.
   • If you have an Antietam Cable converter box, your television must be tuned to channel 3.
   • If you have a digital terminal, and tuning your television to channel 3 has no effect, you may need to select the "video input" option on your television.
   • If you have a VCR, it must be one of the following:
   • Make sure it is turned off, or
   • If it is turned on, make sure it is on TV mode, or
   • If it is on VCR mode, make sure it is set to channel 3 and that it is fine tuned for channel 3.
   • See your VCR instruction book for information on your make/model of VCR.
   • If you have more than one television connected to cable in your home, check to see if the problem is on all of the sets.

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2. No picture

   • Check all of the items listed above for snowy picture.
   • Make sure your TV set, VCR and/or converter are all plugged into a working electrical outlet.
   • If the outlet is operated by a light switch, make certain the switch is in the "on" position.

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3. Stations are off by one channel

   • Make sure the television is on channel 3.
   • If you have an Antietam Cable converter box, your television must be tuned to channel 3.
   • If you have a digital terminal, and tuning your television to channel 3 has no effect, you may need to select the "video input" option on your television.

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4. Audio is in a different language, or is for the wrong channel

   • Make sure the SAP (Second Audio Program) button on the television is "off."

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5. There is a black square in the middle of the picture

   • Make sure the closed captioning feature on your TV set is turned "off."

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6. Remote control doesn't work

   • Please try putting in fresh batteries.

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7. Lines through the picture

   • Make sure the TV is on channel 3.
   • Make sure the VCR is on channel 3.
   • Adjust the vertical and horizontal hold on your TV.
   • Make sure all cable wires are firmly fastened.

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8. Picture is scrambled

   • Make sure television is on channel 3.
   • Make sure the VCR is on channel 3.
   • Make sure the hookup is correct. Please consult the appropriate diagram on this web site.
   • Make sure all cable wires are firmly fastened.

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9. No sound/have picture

   • Make sure the volume on the TV set is turned up and it is not on a "mute" setting.
   • Make sure the TV is on channel 3.
   • If your television has internal/external speakers, make sure the switch is on external.

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10. Not getting channels above 13

    • Make sure the hookup is correct. Please consult the appropriate diagram on this web site.
    • Make sure the VCR is on channel 3.
    • If your television is cable ready, make sure it is on the CATV position.
    • If you have a converter, and your TV has a CATV button, make sure it is in the CATV position.
    • If you have an AB switch, make sure it is on the A side.

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11. The following symptoms may indicate a problem with your TV set. If you are in doubt, always feel free to contact us first!

    • Picture is too small horizontally and/or vertically.
    • Horizontal white bar across the screen.
    • No sound, after you've tried the tips listed previously in this section.
    • Blank screen, after you've tried the tips listed previously in this section.
    • Color problem, after you've tried to adjust the color controls on your TV set.

If none of the above has helped, please notify us and one of our technical service representatives will be happy to assist you!

Fill out our Technical Repair form online, or call our technical service line at (301) 797-5008.

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