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Call Us: (301) 797-5000

FAQ

  1. How do I contact Antietam Cable Television?
  2. Where are you located?
  3. What are your hours?
  4. How do I find out if service is available to my home?
  5. How soon can I get my cable connected?
  6. How long must I wait for the installer the day of installation?
  7. What if I forget the date of my installation?
  8. If I miss the installer, what should I do?
  9. What channels/services are available and at what price?
  10. Do you have a program guide for your channels?
  11. Do I need a converter box?
  12. How do I get a remote control for my converter?
  13. How do I order PPV?
  14. I would like to hook up cable to additional TV'S in my house. Is there any charge?
  15. What should I do if I experience technical problems with my cable?
  16. How much does technical/repair service cost?
  1. How do I contact Antietam Cable Television?

    Email us at info@antietamcable.com
    Telephone us at: (301) 797-5000 for Customer Service
    (301) 797-5000 for Technical Assistance
    Visit our office at 1000 Willow Circle.

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  2. Where are you located?

    Our address is:

    Antietam Cable Television
    1000 Willow Circle
    Hagerstown, Maryland 21740

    From Frederick Street, turn onto Commonwealth Avenue. You will pass the Washington Co. Board of Education. Continue on Commonwealth Ave. until you reach the end. Antietam Cable is right there!

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  3. What are your hours?

    Lobby:
    Monday through Friday, 8:30am - 5:00pm
    Saturday, 9:00am - 12 noon
    Sunday and major holidays - closed

    Drive Through Window:
    Monday through Friday, 8:30am - 6:00pm
    Saturday, 9:00am - 12 noon
    Sunday and major holidays - closed

    Service Calls:
    Monday through Sunday, 8:30am - 7:00pm

    Installations:
    Monday through Friday, 8:00am - 4:30pm

    Our phones are open 24 hours a day, seven days a week to assist you.

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  4. How do I find out if service is available to my home?

    Please fill out the "check service availability" form on this web site, or call our office at (301) 797-5000. Our customer service reps will be able to tell immediately if cable has ever been connected to your home. If so, we can service it. However, if your home has never had cable service before, one of our technicians will stop by to see if we can service your location. The tech will not have to come in your home at this time, so there is no need for you to be there. He will then notify our office of his findings, and we will contact you. The entire notification process takes 2 days to one week, depending on the number of requests ahead of yours.

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  5. How soon can I get my cable connected?

    Usually within one week if the address where you live has had cable previously. If your home has never had cable, the length of time depends on your location and will be estimated on an individual case basis.

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  6. How long must I wait for the installer the day of installation?

    Your time is valuable! That's why we set up appointments. Please see our "On-Time Service Guarantee" on this web site for our promise to you!

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  7. What if I forget the date of my installation?

    Feel free to contact our office anytime you have a question. As a courtesy, we will call you the day before your installation appointment as a reminder.

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  8. If I miss the installer, what should I do?

    You know you missed the installer if you find a yellow tag on your front door saying "Sorry we missed you!" Call our office and we will send the installer back that day if possible, or reschedule your appointment for a more convenient time.

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  9. What channels/services are available and at what price?

    Please refer to our online channel line up and rate card.

    All services, including Antietam Digital Cable, Digital Phone and MyACTV high speed Internet service, are available everywhere within Antietam Cable's service area.

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  10. Do you have a program guide for your channels?

    We have several!

    • Tune to channel 75 to view our 24-hour-a-day Electronic Program Guide: a continuously scrolling list of what is on each of our channels.
    • Use this web site to hyperlink to the TV Guide website, and search the channel listings right this minute!
    • We offer TV GUIDE mailed directly to your home. The cost is $4.00 per month added to your cable bill.
    • If you have any of our pay channels (HBO, Cinemax, etc.) a guide for that channel will be sent directly to your home.
    • You may pick up selected program guides from our office.

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  11. Do I need a converter box?

    If your TV is not cable ready (for more than 140 channels), you will need to get a converter box to receive Basic Plus channels. 

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  12. How do I get a remote control for my converter?

    Remotes are available from our office for a one time charge.

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  13. How do I order PPV?

    Please tune to cable channel 75 for ordering information and previews of pay-per-view featured movies, or press the menu button on your remote and go to the PPV icon.

    Or click here to visit the PPV section of this web site.

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  14. I would like to hook up cable to additional TV'S in my house. Is there any charge?

    No! There is absolutely NO MONTHLY CHARGE for extra outlets. They are free with your cable service! There is a one time installation charge if you elect to have one of Antietam's technicians activate the outlet. If your TV or VCR is not cable ready and you need an additional converter, there will be a monthly rental fee.

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  15. What should I do if I experience technical problems with my cable?

    Please refer to our online troubleshooting guide. You may fill out a Technical Repair form online and submit it to us. Always feel free to contact our office via our technical assistance line 24 hours a day/7 days a week at (301) 797-5000.

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  16. How much does technical/repair service cost?

    ABSOLUTELY NOTHING! Unlike satellite dish repair service which can cost hundreds of dollars, your cable repair service is FREE!

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