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Frequently Asked Questions

  1. What is the Antietam Cable Digital Transition?
  2. What is a Digital Adapter?
  3. How can I tell if my TV has a digital tuner?
  4. What do I need to do if I have a TV with a compatible built-in digital tuner?
  5. Can I still watch my local broadcast channels without attaching any additional equipment?
  6. What if I already subscribe to Antietam Digital Cable?
  7. What is Antietam Digital Cable?
  8. How do I order Digital Adapter(s)?
  9. When will I receive my Digital Adapter(s)?
  10. How do I hook up my Digital Adapter?
  11. Do I need to activate my Digital Adapter?
  12. Will the Digital Adapter work with a VCR, DVD, or Tivo?
  13. How do I program my VCR to record using Digital Adapter?
  14. When should I take action and install a digital converter(s) or Digital Adapter(s) on my TV sets without QAM tuners?
  15. What if one of my TVs does not have a Digital Adapter or other digital equipment by April 29, 2012?
  16. What happens if I have TVs connected to converter boxes I received from the government during the FCC’s 2009 Digital TV Transition?
  17. How much will the Digital Adapters cost?
  1. What is the Antietam Cable Digital Transition?

    Antietam Cable has converted all of the television signals we offer to an all-digital platform.

    Digital channels, even in standard definition, tend to look better than analog channels do on your TV.

    TVs with a proper built-in tuner – called a QAM digital tuner - do not need Digital Adapters to receive Broadcast Starter or Basic Plus Service.

    If your TV set does not have a QAM digital tuner, your TV must have a Digital Adapter or other digital equipment on every TV connected to Antietam Cable. Digital equipment includes: Digital Adapters, Standard Digital converter, HD converters, HD/DVRs, or Cable Cards.

     

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  2. What is a Digital Adapter?

    A Digital Adapter is a one-way piece of equipment that allows an analog TV to display channels that have been transmitted over the cable network in a digital format. It is quite small – it can easily fit in an average shirt pocket.

    PLEASE NOTE: It is a very simple device that does not have the advanced features of a full scale digital converter and will not deliver advanced features like Video On Demand, digital music, the Interactive Program Guide with parental controls, or access to the wide array of channel offerings on Antietam’s Variety Plus, Sports Plus, Movie Plus, or HD levels of service. If you are interested in these features, please contact Antietam Cable to secure a digital converter with the appropriate features.

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  3. How can I tell if my TV has a digital tuner?

    Most television sets sold since 2005 have a built in tuner – called a QAM tuner - that will receive digital signals. As a rule of thumb, if your TV set has a screen shaped like a rectangle, it probably has the proper tuner. To be completely certain, you can do one of the following:

    • Consult your owner’s manual to see if your TV has a QAM tuner;
    • Auto Tune your television set. If the set tunes to all of the channels to which you currently subscribe, it has a QAM tuner.  (The Auto Tune function is a feature of your TV set and is usually found in the MENU. Select Auto Tune and follow the on-screen prompts. Consult your owner’s manual or contact the manufacturer of your TV set for further details.)

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  4. What do I need to do if I have a TV with a compatible built-in digital tuner?

    If your TV set has a QAM tuner, there is nothing you need to do. Sit back and enjoy your Antietam Cable TV selections!

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  5. Can I still watch my local broadcast channels without attaching any additional equipment?

    Yes!   Customers who only subscribe to our Broadcast Starter television service (channels 2 – 13, 23-30, and 170-178) will continue to receive the Broadcast Starter service channels in analog format.  There is nothing you need to do.  Antietam Cable will continue to simulcast these channels in both analog and digital format.

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  6. What if I already subscribe to Antietam Digital Cable?

    Congratulations!  There is nothing you need to do.  Your TV sets will function as usual, plus you have access to a wide array of channels and features in stunning digital format!

    Please note: If you have TV sets in your home that are not connected via a digital converter, HD converter, or HD/DVR converter, you will need to get one of the digital converters described or a Digital Adapter in order for these TV sets to continue to receive channels after April 29, 2012.

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  7. What is Antietam Digital Cable?

    Antietam Digital Cable provides enhanced picture and sound quality on your existing TV set, and includes all your Broadcast and Basic Cable channels plus an Interactive Program Guide, over 9,000 hours of On Demand video – many of them FREE - and 50 channels of digital music.  It also gives you access to subscribe to our Variety Plus, Sports Plus, Movie Plus, and HD Tiers, plus over 100 FREE HD channels!

    An HD digital converter is required to receive these services including the HD channels. A standard digital converter is required to receive these services excluding the HD channels.  A digital adapter will provide enhanced picture and sound quality on your existing TV set, but will not provide access to these additional services.

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  8. How do I order Digital Adapter(s)?

    CLICK HERE for the online digital adapter order form.

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  9. When will I receive my Digital Adapter(s)?

    Digital Adapters will be shipped by Fed Ex directly to your home.  Please allow up to 3 weeks for delivery.

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  10. How do I hook up my Digital Adapter?

    CLICK HERE for step-by-step instructions. You can also view an installation video and let our professional Antietam Cable technician show you just how easy it is!

    Self-Installation instructions are also contained in the Digital Adapter Quick Start Guide that is included with your Digital Adapter.

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  11. Do I need to activate my Digital Adapter?

    Yes. Once you have connected all your Digital Adapters to your TVs, you will need to activate them in order to begin receiving channels.  PLEASE DO NOT ATTEMPT TO ACTIVATE PRIOR TO CONNECTING YOUR DIGITAL ADAPTER TO YOUR TV.

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  12. Will the Digital Adapter work with a VCR, DVD, or Tivo?

    Yes. For installing with a VCR, please refer to the additional setup options in the Quick Start Guide that is included with your Digital Adapter, or CLICK HERE for instructions. 

    No changes are needed for use with a DVD, Blue Ray or gaming device.

    TiVo boxes require a CableCARD. If you currently view Antietam Cable with a TiVo box, you do not need a Digital Adapter. 

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  13. How do I program my VCR to record using Digital Adapter?

    To record a program using your Digital Adapter and VCR: 

    1. Set your VCR to record channel 3 for the time the program is airing. 
    2. Tune the Digital Adapter to the channel you want to record.

    The VCR will record the channel to which your Digital Adapter is tuned. To record different programs at different times, you will need to change the channel on your Digital Adapter. 

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  14. When should I take action and install a digital converter(s) or Digital Adapter(s) on my TV sets without QAM tuners?

     

    Do it now! Don’t wait until the last minute! Antietam Cable is ready to accept these devices on our network immediately!

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  15. What if one of my TVs does not have a Digital Adapter or other digital equipment by April 29, 2012?

    Unless your TV has a compatible built-in QAM digital tuner, you will not be able to view any channels transmitted digitally. At the conclusion of the conversion on or about April 29, 2012, any television that is connected directly to Antietam Cable will continue to receive our Broadcast Starter channels, which include all of your local broadcast stations.

     

    If your TV has a compatible built-in QAM digital tuner, you will need to rescan your television.  

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  16. What happens if I have TVs connected to converter boxes I received from the government during the FCC’s 2009 Digital TV Transition?

    TVs using one of these retail converter boxes are able to receive broadcast TV signals via an external antenna, and are not receiving Antietam Cable service. They will continue to receive the same broadcast channels as they do today, and will not be impacted by Antietam’s Digital Transition. If your TV is connected to Antietam’s co-axial cable, you need to have an Antietam Digital Adapter installed to continue to receive Antietam Cable channels on that TV.

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  17. How much will the Digital Adapters cost?

    Antietam Cable will supply up to two digital adapters at no additional charge for 12 months.  Additional adapters will cost $0.79 each per month.

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