This CPNI Policy applies to the customer proprietary
network information (â€œCPNIâ€) of subscribers to Antietam Cable Television, Inc.â€™s
(â€œAntietam Cable,â€ "we,â€ â€œusâ€) voice over Internet protocol (â€œDigital Phoneâ€)
CPNI. Customer proprietary
network information, or CPNI, is information about the quantity, technical
configuration, type, destination, location, and amount of your use of Antietam
Cableâ€™s Digital Phone services; and information contained on your bills related
to the Antietam Cableâ€™s Digital Phone services that you receive.
CPNI does not include your name, address, and telephone
number, because federal law classifies that information as â€œsubscriber list
informationâ€ which is not subject to the protections applicable to CPNI.
However, that information may be subject to protection as personally
Federal Law. 47 U.S.C. Â§ 222
provides privacy protections for certain information related to Antietam Cableâ€™s
Digital Phone services. This CPNI Policy describes what CPNI we obtain, how we
protect it, and how it may be used.
Your Rights. Customers of
Antietam Cableâ€™s Digital Phone services have the right under federal law, and
Antietam Cable has a duty under federal law, to protect the confidentiality of
their CPNI. Antietam Cable will also honor any restrictions applied by state
law, to the extent applicable.
2. Use, Disclosure and Access to
47 U.S.C. Â§ 222 and FCC regulations authorize us to use, disclose, or permit
access to CPNI without your
approval for the purposes of:
- Initiating, rendering, billing, and collecting for
your Antietam Cable Digital Phone services;
- Marketing Antietam Cableâ€™s Digital Phone service
offerings to you;
- The provision of inside wiring installation,
maintenance, and repair services.
- To market adjunct-to-basic services such as speed
dialing, computer-provided directory assistance, call monitoring, call
tracing, call blocking, call return, repeat dialing, call tracking, call
waiting, caller ID, and call forwarding.
- To provide any inbound telemarketing, referral, or
administrative services to you for the duration of the call, if such call was
initiated by you and you approve of the use of such information to provide
- To protect our rights or property, or to protect
users of our services and other carriers from fraudulent, abusive, or unlawful
use of, or subscription to, such services.
Federal law and FCC regulations prohibit us from using
CPNI for any purposes other than those listed above except as explained in
Sections 4 and 5 below, at your affirmative written request, or as permitted or
required by law.
3. Marketing of
Antietam Cable may use your CPNI and disclose to and allow access to your
CPNI by its agents and any affiliates that provide communications-related
services to market communications-related services (such as Internet services
and services related to the provision or maintenance of customer premises
equipment) to you unless you contact us to deny or restrict your approval. IF Antietam Cable DOES NOT HEAR FROM YOU
WITHIN 30 DAYS AFTER PROVIDING YOU THIS NOTIFICATION, ANTIETAM CABLE WILL ASSUME
THAT YOU APPROVE OUR USE OR DISCLOSURE OF YOUR CPNI TO MARKET
COMMUNICATIONS-RELATED SERVICES. IF YOU APPROVE, YOU DO NOT HAVE TO TAKE ANY
ACTION. Please note that you may deny or restrict your approval at any time
as provided in Section 6 below.
4. Other Services
Antietam Cable also offers other services that are not
related to the Digital Phone services to which you subscribe. Under the FCCâ€™s
CPNI regulations, some of those services, such as Antietam Cableâ€™s cable
television services, are considered to be non-communications related products
and services. Occasionally, you may be asked by Antietam Cable or one of its
agents during a call regarding your Digital Phone services for your oral consent
to Antietam Cableâ€™s use of your CPNI for the purpose of providing you with an
offer for non-communications related products and services. If you provide your
oral consent for Antietam Cable to do so, Antietam Cable may use your CPNI only
for the duration of that call in order to offer you additional services.
5. To Grant, or to Deny or
Restrict Approval, of Use, Disclosure and Access to CPNI
You may grant us approval to use, disclose and access
your CPNI, or may deny or restrict your approval at any time. To do so, please
see our contact information in Section 9 below. Any approval or denial of
approval for the use of your CPNI outside of the service to which you already
subscribe is valid until you affirmatively revoke or limit such approval or
denial. A denial of approval will not affect the provision of any services to
which you subscribe, but with your approval, Antietam Cable and its agents and
affiliates can use your CPNI to offer you additional products and services that
will better serve your needs, or package deals or special promotions that may
save you money.
You do not have to take any action if you
have previously contacted us in response to a CPNI notification and denied use
of your CPNI for the purposes described above.
6. Requests for CPNI.
If you request a copy of your CPNI in writing and we
reasonably believe the request is valid, we will disclose the relevant
information we have to you, or to any person designated by you, in accordance
with federal law. However, subscribers to our Digital Phone services should be
aware that we generally do not provide them with records that we do not furnish
in the ordinary course of business (for example, as part of a bill) or which are
available only from our archives, without valid legal process such as a court
In addition, we cannot correct any errors in customer
names, addresses, or telephone numbers appearing in, or omitted from, directory
lists until the next available publication of those directory lists. Further, we
may have no control over information appearing in the directory lists or
directory assistance services of directory publishers or directory assistance
providers which are not owned by us.
Antietam Cable reserves the right to charge you for the
cost of retrieving and photocopying any documents that you request.
7. Emails from Antietam
If you approve orally or in writing, Antietam Cable
will, from time to time, send you email notices regarding Antietam Cableâ€™s
Digital Phone services and CPNI. You can opt out of receiving the emails that
Antietam Cable sends by following the instructions contained in the emails or by
going to www.antietamcable.com and following the directions there. By going to
this website and accessing your account, you may also request that Antietam
Cable provide such emails to you.
8. Changes to this CPNI
Antietam Cable reserves the right to modify this CPNI
Policy at any time, subject to applicable law. We will notify you of any
material changes through written, electronic, or other means and as otherwise
permitted by law.
9. Contact Information
If you have any questions or suggestions regarding this
CPNI Policy, or wish to contact us about your CPNI, please reach us as
Telephone: 301-797-5000 Email: firstname.lastname@example.org
You may write to us at:
Antietam Cable Television, Inc.
Attn: CPNI Compliance Supervisor