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FAQ

  1. How fast is it?
  2. What is the MyACTV service?
  3. Is MyACTV a proven technology?
  4. What does a faster connection do for me?
  5. What does it mean that MyACTV is "always on"?
  6. How much does the service cost?
  7. Are there additional installation or setup fees?
  8. Can I get MyACTV in my neighborhood?
  9. How do I connect to the MyACTV service?
  10. Do I still need my Internet Service Provider?
  11. Does MyACTV install new cable in my neighborhood?
  12. If I don't subscribe to cable TV, can I still get the MyACTV service?
  13. What's involved in the installation process?
  14. What hardware and software do I need to use MyACTV?
  15. What are the minimum system requirements?
  16. What is a cable modem?
  17. Can I have more than one email address?
  18. If I subscribe to MyACTV, can I use it on more than one computer?
  19. Can I have my own Web site on the MyACTV service?
  20. Can I attach a server to your network?
  21. Can I use any TCP/IP stack with the MyACTV service?
  22. Can I use MyACTV while watching TV?
  23. Can I access my email accounts if I am out of town?
  1. How fast is it?

    Incredibly fast! MyACTV internet services is 100x faster than a skinny telephone wire!

    A 3.5Mb file could take more than 16 minutes to download using a typical dial-up connection, compared to about 10 seconds on MyACTV standard high speed Internet service. It's really that fast!

    * Actual speeds will vary. Factors that affect downstream data speed include: overall network traffic; the computer's performance and configuration; accessing non-cached or cached data; location and configuration of the accessed server; performance characteristics of each component of the data network; the number of users, and all users' compliance with MyACTV's Acceptable Use Policy, available at http://www.myactv.net/acceptable.html. Upstream data transfer speed is limited to 1 Mbps.

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  2. What is the MyACTV service?

    MyACTV is one of the fastest home Internet services you can get. It delivers the full power of the Internet - incredible multimedia, streaming music, and unlimited possibilities for fun, learning, and communication - to your computer using a cable wire instead of a phone line.

    The MyACTV service provides all the features you need to enjoy the Web, including search and navigation tools, up to seven email accounts, a convenient portal packed with local content, and superior 24/7 local technical support.

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  3. Is MyACTV a proven technology?

    Absolutely! With a DS3 backbone connection to the Internet and Cisco network hardware, MyACTV delivers a superior broadband service!

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  4. What does a faster connection do for me?

    MyACTV's advanced network was created with high-speed access in mind, so the programming you get is richer and more interactive. Play online games, download movie trailers, and watch videos of late-breaking news without the annoying wait of a dial-up service! Create your own personalized broadband start page, with fast access to the information that matters to you the most. With the high-speed MyACTV service, the Internet is more alive than ever before.

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  5. What does it mean that MyACTV is "always on"?

    It means that you never have to dial up again. If your computer is on, you're online - with instant, high-speed access to everything the Internet has to offer.

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  6. How much does the service cost?

    Less than you might think. And you can save up to $120 per year when you bundle our Internet service with TV and/or digital phone! Please refer to the features/pricing page for more details!

    MyACTV.net cable modem customers can rent a modem from Antietam Cable for an additional $4.00 per month, or purchase one from popular retail outlets.

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  7. Are there additional installation or setup fees?

    Regular installation price is $99.00. Additional installation fees may apply if your home/office is not wired for cable.

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  8. Can I get MyACTV in my neighborhood?

    Yes. The MyACTV service is offered everywhere Antietam Cable Television is offered.

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  9. How do I connect to the MyACTV service?

    A cable modem connects your PC to MyACTV's high-speed cable network. After the initial installation, there's no need to "connect" again. You're always on.

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  10. Do I still need my Internet Service Provider?

    No. MyACTV gives you a lightning-fast connection to the Internet, plus email and a portal start page. MyACTV gives you everything you need, anti-virus software, spam controls and more!

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  11. Does MyACTV install new cable in my neighborhood?

    No. We've already done it! Antietam has completed an upgrade of the existing cable TV network to handle two-way data communication. The process involves adding signal amplifiers to create a dedicated "upstream" data channel from your home to the cable TV plant. We now have one of the most state-of-the-art hybrid fiber optic cable plants in the country!

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  12. If I don't subscribe to cable TV, can I still get the MyACTV service?

    Yes, you can get the MyACTV service even if you don't subscribe to cable TV. The subscription cost is $54.95 monthly for a 10Mbps down/1 Mbps up speed.

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  13. What's involved in the installation process?

    While it may only be necessary to install a splitter on the existing cable, due to the potential for introducing "noise" or interference into your cable system, a qualified technician will perform the installation of the splitter and cable outlet. If user-installed splitters are already present, the technician will perform quality assurance tests before deeming the service operational, and, if necessary, will rewire the outlet to meet proper specifications.

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  14. What hardware and software do I need to use MyACTV?

    Software: Microsoft Windows 2000 Professional, Microsoft Windows 2000 Server, Microsoft Windows XP or later. Mac OS X 10.2 or higher.

    Hardware*: You will need a two-way, DOCSIS 3.0 or higher compliant cable modem, if you are subscribing to a DOCSIS 3.0 service, with a small rental fee.

    *Hardware must meet or exceed minimum requirements defined by the manufacturer to run the particular operating system.

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  15. What are the minimum system requirements?

    • Microsoft Windows 2000 Professional
    • Microsoft Windows 2000 Server
    • Microsoft Windows XP
    • Microsoft Windows Vista
    • Mac OS X 10.2 or higher

    * Hardware must meet or exceed minimum requirements defined by the manufacturer to run the particular operating system.

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  16. What is a cable modem?

    A cable modem is an external device that connects to your computer. Cable modems translate radio frequency (RF) signals to and from the cable plant into Internet Protocol (IP); the communications protocol spoken by all computers connected to the Internet.

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  17. Can I have more than one email address?

    Yes. Up to seven email addresses are included in MyACTV's low monthly fee.

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  18. If I subscribe to MyACTV, can I use it on more than one computer?

    Yes. You would need to purchase a router or wireless modem with a router built in to have the network across your home.  Antietam Cable has wireless modems avaiable for a rental fee of $6.95/month.

    Residential customers receive one IP address with installation.

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  19. Can I have my own Web site on the MyACTV service?

    Yes. MyACTV gives you 10Mb of WebSpace per email account; up to 70Mb per subscription. Build a family tree. Showcase vacation photos. MyACTV lets you create your place in cyberspace.

    Certain restrictions apply on Internet speeds, please call 301-797-5000 for more details.

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  20. Can I attach a server to your network?

    It depends. The residential MyACTV service is for private, home use only and does not support or allow servers of any kind. However, MyACTV has five levels of Business service available that do allow the kind of connectivity a server requires.

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  21. Can I use any TCP/IP stack with the MyACTV service?

    Yes. However, MyACTV currently supports only Windows 2000 Professional, XP Home/Office, Vista and Mac OS X 10.2 and later, with Open Transport v. 1.1 or greater TCP/IP stacks.

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  22. Can I use MyACTV while watching TV?

    Yes. Although the MyACTV service enters your home through the same cable as your television signal, it operates independently. So go ahead. Check email, chat online with friends, or visit a Web site while watching your favorite shows.

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  23. Can I access my email accounts if I am out of town?

    Yes. With MyACTV's webmail feature, you can access your email accounts from any Internet connection in the world by using this link.

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