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FAQ

Below is a list of our Digital Phone FAQ categories:

 

General FAQs

  1. What is Digital Phone?
  2. Can I have Digital Phone?
  3. What does Digital Phone offer?
  4. Will I save money?
  5. Do I need to subscribe to other Antietam Cable services to get Digital Phone?
  6. Is there a fee to switch to Digital Phone?
  7. Can I keep my existing phone number?
  8. Can I have more than one phone line/number with Digital Phone and if so what is the cost of the additional number?
  9. Can I use my existing home phones with Antietam Cable's Digital Phone service? If so, how many phones can I connect?
  10. Does Digital Phone replace my home phone service?
  11. Can I use Digital Phone for my business?
  12. Can I talk on the phone, browse the Internet and watch TV at the same time?
  13. How do I refer someone to Digital Phone service?
  1. What is Digital Phone?

    Digital Phone is a multi-featured, residential phone service available from Antietam Cable. Digital Phone service is as easy to use as your existing phone service from your traditional phone company. Plus, you get all the benefits of Digital Phone service, which include unlimited local and long distance calling throughout the United States, Puerto Rico, Guam, Canada and the Virgin Islands all for one low monthly price!

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  2. Can I have Digital Phone?

    Yes! You can subscribe to Antietam's Digital Phone service if you live within the Antietam Cable's serviceable area.

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  3. What does Digital Phone offer?

    1. The power to call anyone, anytime, anywhere in the United States, Puerto Rico, Guam, Canada and the Virgin Islands as often as you like for one low monthly price.
    2. Voicemail, Call Waiting, caller ID, call waiting, call forwarding and much more at no extra cost!
    3. The convenience of one bill including local/long distance phone charges, cable television services and high-speed Internet.

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  4. Will I save money?

    Most people will save money by subscribing to Digital Phone service from Antietam Cable. To find out how much money you will save, call us today at 301-797-5000.

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  5. Do I need to subscribe to other Antietam Cable services to get Digital Phone?

    No. You're not required to subscribe to any other Antietam Cable service to get Digital Phone. However, by subscribing to more than one service from Antietam Cable you will be saving even more money. Please see the Packages and Pricing section of the website for more details.

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  6. Is there a fee to switch to Digital Phone?

    There is a one-time installation charge from Antietam Cable to have the service professionally installed in your home. Check with your current provider to see if it assesses a charge to transfer your phone number to Antietam Cable.

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  7. Can I keep my existing phone number?

    Yes. In most cases you can keep your existing phone number. You also have the option to receive a brand new number from Antietam Cable or in most cases you can keep your existing telephone number from your current telephone service provider. This means that you will continue to receive calls from your family and friends without having to notify them of a new telephone number. We do need to verify availability for each phone number before you can use it with Antietam Digital Phone service.

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  8. Can I have more than one phone line/number with Digital Phone and if so what is the cost of the additional number?

    Yes. You can have a total of two different phone numbers with Antietam Digital Phone service. The second phone number is an additional charge. Please see the Pricing and Packages section of the website or call us to learn more at 301-797-5000.

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  9. Can I use my existing home phones with Antietam Cable's Digital Phone service? If so, how many phones can I connect?

    Yes. You can connect up to 5 touch-tone phones to the service.

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  10. Does Digital Phone replace my home phone service?

    Yes. If you choose to keep your existing number, then Antietam Cable will notify your existing provider that you are switching service to Antietam Cable.

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  11. Can I use Digital Phone for my business?

    Yes. Visit our business services page for more information on business phone services.

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  12. Can I talk on the phone, browse the Internet and watch TV at the same time?

    Yes! Antietam Cable will provide you with new equipment, which will allow you to utilize the Internet service, cable service and the phone service simultaneously. Antietam Cable services operate independently of one another and therefore one service is not affected by the use of another.

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  13. How do I refer someone to Digital Phone service?

    You can refer customers to the Antietam Cable website at http://www.antietamcable.com/digitalphone/index.html

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Features

  1. How do I use my Antietam Cable Digital Phone features?
  2. Can I call 911 using my Antietam Cable Digital Phone?
  3. If power goes out, does my 911 service still work?
  4. If my phone service is temporarily suspended for non-payment, does my 911 service stop working?
  5. Under which circumstances would my E911 service stop working besides being disconnected by the cable company?
  1. How do I use my Antietam Cable Digital Phone features?

    Please review the Antietam Cable Digital Phone Features section of the website for complete details of the features available and how they are used.

    http://www.antietamcable.com/digitalphone/calling_features.html

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  2. Can I call 911 using my Antietam Cable Digital Phone?

    Yes! Enhanced 911 (E911) is part of Antietam Digital Phone service. With enhanced 911, when you dial emergency services, the operator automatically receives your name and address information in advance. Please note that there may be circumstances under which the E911 services available with Digital Phone may be limited in comparison to traditional E911 service. Please see Antietam Cable Digital Phone Agreement for more information.

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  3. If power goes out, does my 911 service still work?

    Antietam Cable's Digital Phone service provides up to 8 hours of battery backup. So long as your battery backup is not uncharged, discharged, improperly installed or malfunctioning, your phone service will continue to work even if you lose electrical power. This includes your E911 service. Note that it's important to have a battery backup telephone to use at all times in case of power failure.

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  4. If my phone service is temporarily suspended for non-payment, does my 911 service stop working?

    No. If you are temporarily suspended for non-payment, your 911 service will still function. If you are disconnected instead of suspended, then your 911 will NOT work. Disconnect reasons are: 1. You request to be disconnected. 2. You fail to pay your bill after 45 days.

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  5. Under which circumstances would my E911 service stop working besides being disconnected by the cable company?

    Any changes you make to the Antietam Cable's Digital Phone equipment without first notifying Antietam Cable may cause your 911 service to fail. Please notify Antietam Cable before making any changes to your equipment. A few reasons your 911 service would stop working are: 1. If you move the Digital Phone equipment to a different address without first notifying Antietam Cable of the move. 2. If the Digital Phone equipment fails or is not configured properly 3. If your home or equipment loses electrical power AND battery is dead in Digital Phone equipment (eMTA). Please see Antietam's Digital Phone Agreement for more details.

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Long Distance

  1. Can I choose my Long Distance Carrier?
  2. How do I make long distance calls?
  3. How do I make international calls?
  4. Can I use my calling card for long distance calls?
  1. Can I choose my Long Distance Carrier?

    You have the option to select another long distance carrier if you so desire. However, Antietam Cable's Digital Phone comes with FREE long distance in the United States, Puerto Rico, Guam, Canada and the Virgin Islands. If you select another carrier, your Antietam Cable Digital Phone bill will not change. However you will incur additional charges from whichever long distance carrier that you choose.

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  2. How do I make long distance calls?

    Press 1 before the area code and telephone number and dial as usual.

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  3. How do I make international calls?

    Just dial as usual- that is, 011 + country code + city code + telephone number. Calls to international locations are extra but are billed at discounted rates.

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  4. Can I use my calling card for long distance calls?

    Antietam Digital Phone provides local and long distance calling included in the price, so there is no need to use a calling card.

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Installation

  1. How soon can my Digital Phone service be installed?
  2. Do I need to be home?
  3. What if I can't be home?
  4. I wasn't home, and now my phone is out of service. What should I do?
  5. How long does installation take?
  6. How soon will my Digital Phone service be active?
  1. How soon can my Digital Phone service be installed?

    We are usually able to complete installation in 7-10 business days.

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  2. Do I need to be home?

    Yes. In order for Antietam Cable to install and test your service, you need to be present.

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  3. What if I can't be home?

    If the primary account holder cannot be home at the time at the installation, they must come into our front office before the installation, to pre-sign their paperwork.

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  4. I wasn't home, and now my phone is out of service. What should I do?

    Contact Antietam Cable at 301-797-5000 to reschedule the installation.

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  5. How long does installation take?

    Approximately 2 hours.

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  6. How soon will my Digital Phone service be active?

    Same day as installation, once the installer is completed the phone services are active. The installer will provide you with a welcome kit that details all aspects of your service.

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Equipment

  1. Can I move my Digital Phone equipment modem from one location to another?
  2. Does Antietam Cable provide technical support for my Digital Phone service?
  3. Who maintains my Digital Phone equipment?
  4. Do I have to buy any extra equipment?
  5. Do I need a special phone?
  6. Is Digital Phone compatible with answering machines and Caller ID display?
  7. Will a fax machine work with Antietam Cable Digital Phone service?
  8. Will Digital Phone work with my home network?
  1. Can I move my Digital Phone equipment modem from one location to another?

    Moving your Digital Phone equipment may cause your service, including E911, to stop functioning. Please call Antietam Cable before moving your Digital Phone equipment.

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  2. Does Antietam Cable provide technical support for my Digital Phone service?

    Yes. To contact us 24/7, call 301-797-5000. Technical Phone Support is FREE!

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  3. Who maintains my Digital Phone equipment?

    Antietam Cable.

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  4. Do I have to buy any extra equipment?

    No. Antietam Cable will provide you with the equipment (eMTA) that you need for Digital Phone service.

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  5. Do I need a special phone?

    No. All standard touch-tone, wall-mounted, portable and cordless phones work with Digital Phone.

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  6. Is Digital Phone compatible with answering machines and Caller ID display?

    Yes, Digital Phone is compatible with most answering machines and Caller ID displays. You must have a Caller ID display to use Caller ID. Remember that Caller ID, Call Waiting, Call Waiting ID and Call Forwarding and more are at no additional cost with Digital Phone.

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  7. Will a fax machine work with Antietam Cable Digital Phone service?

    Yes, in most cases. Some older fax machines may not be compatible.

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  8. Will Digital Phone work with my home network?

    Yes. Antietam Digital Phone and High-Speed Data services are separate. Your home network will not be affected by Digital Phone.

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