DVD Store My Account Login

Call Us: (301) 797-5000

Calling Features

VOICE MAIL - A central office-based telephone answering service associated with a specific telephone number in which spoken messages are recorded for later playback to the intended recipient.  Voice Mail is included with Antietam Cable's Digital Phone upon request. 

Request Voice Mail

Contact Antietam Cable at 301-797-5000.

Setting Up a Voice Mail Account

You will need to set up your voice mail account before using it.  To access your voice mail account for the first time, you must use your home phone. Dial your 10-digit home phone number and listen for instructions.

Personalizing Your Voice Mail

1.     Enter your 10-digit phone number and press the "#" key.

2.     You will hear a Welcome Message and then be prompted to enter a 4-10 digit passcode and press the "#" key.

3.     Your passcode will be repeated.  Press the "#" key to keep the code.  To change it, press the "*" key.  

4.     You will have the option to Record your name by pressing "1 or to have the system play your 10-digit phone number by pressing "2". If you choose option 1, you will be prompted to say your name and press the "#" key.  It will play back your name, press the "#" key to confirm.  This greeting will introduce Voice Mail messages left for other Digital Phone subscribers, letting them know who sent the message.

  • Press the "1" key to use the recording of your name.
  • Press the "2" key to listen to the recording of your name.
  • Press the "3" key to record your name again.

If using the standard system option; press "2", the system will play your ten-digit telephone number and then press "#" to confirm.

5.     You will also have the option to record a personal greeting or to use the standard system greeting. This is the greeting callers will hear when you are unable to answer the phone.  To record a personal greeting, press "1".  At the tone record your personal greeting, and press "#" when finished.

  • Press the "1" key to use the greeting.
  • Press the "2" key to listen to the greeting.
  • Press the "3" key to record the greeting again.
  • Once your voice mail account is set up, you will have the chance to listen to the main menu, or simply hang up to exit.
  • To select the Standard System greeting, press "2".  The standard greeting will play, then press "#" to accept.

Retrieving Messages

From Home Using Your Phone

1.     Lift the handset of your phone.

2.     A stuttered dial tone indicates that you have a message.

3.     Dial your 10-digit home telephone number.

4.     You will be prompted to Enter your PIN number/pass code, and then press the "#" key.

5.     The system will tell you how many new messages you have.

6.     Your messages will play automatically.

Away From Home Using Another Phone

1.     Lift the handset of any touch-tone phone.

2.     Dial your home phone number.  Wait for your greeting to answer, and press the "*" key.

3.     Enter your PIN number, and then press the "#" key.

4.     The system will tell you how many new messages you have.

5.     Your messages will play automatically.

Managing Voice Mail Messages

Once you have listened to a message, there are several options available to manage them.

To get the date and time - press the "1" key.

To skip a message - press the "#" key.

Save a message - press the "9" key.

Erase a message - press the "7" key.

To replay the message - press the "4" key.

Advance a message - press the "3" key.

To hear all the options press the "0" key.

Retrieving accidentally erased message - return to main menu and press the "1" key.

To cancel message review - Press the "*" key.

CALLER ID NUMBER AND NAME - Transmits caller's information. (Note: You must have proper equipment to see the Caller ID information transmitted).

CALL WAITING  - Allows you to hear a tone announcing incoming call.

To Use Call Waiting:

  • Press and release the switch hook or flash button when you hear the Call Waiting Tone.
  • Your first call will be placed on hold, and your second call will be on the line.
  • Press the switch hook or flash button as often as you would like to switch between the two calls.
  • To end the first call and answer the second, simply hang up. Your telephone will ring and your second call will be on the line.
  • You can end either call by having the caller hang up.

To temporarily disable Call Waiting:

  • Lift the receiver and listen for dial tone.
  • Dial *70 to cancel Call Waiting for the current call.
  • Dial the number you wish to call.

CALL WAITING ID - Allows you to see the name and number of the second caller.  You can then decide whether to place the first call on hold and take the second call or continue talking and let the second call go to your voice mail.

CALL FORWARD - Allows you to forward incoming calls to another telephone number.

To use the Call Forward feature:

  • Lift the receiver and listen for dial tone.
  • Dial *72 and the number that you wish to have your calls forwarded to.
  • A stuttered tone will indicate that the feature has been activated.

To cancel the Call Forward Feature:

  • Lift the receiver and listen for dial tone.
  • Dial *73.
  • Listen for confirmation that the feature has been deactivated.

ANONYMOUS CALLER REJECTION - Allows you to reject incoming calls when the calling party has suppressed (blocked) the identity of their name and/or directory number (DN), which would otherwise appear on a display. The caller, in this case, is routed to an announcement.

          To enable and disable the Anonymous Call Rejection feature:

Lift the receiver and listen for dial tone.

Dial *77 to reject calls from blocked numbers.

Dial *87 to allow calls from blocked numbers.

RETURN CALL - Allows you to call back the last number that called you. Use of this feature is accomplished by (after having missed the incoming call) going off-hook and dialing *69. (+ See below)

To use the Return Call feature:

  • Lift the receiver and listen for dial tone.
  • Dial *69.
  • You will hear telephone number of the last caller and you will be given an option to return the call.
  • Press "1" to place the call.
  • The last number that you received a call from will be automatically dialed.
  • If the line is idle, the call will be placed.
  • If the line is busy, you will be notified by a special ring when the line becomes free and the call is placed.

+Note:  In some situations, *69 service will read the correct telephone number back, but will not connect to that number.  This may include telephone numbers from small telephone companies, wireless phones and/or toll free calls.

THREE WAY CALLING - Allows you to bridge together 2 lines in addition to yours for a call.

To use the Three-Way Calling feature:

  • Once you are on the line with your first call.
  • Press and release the switch hook or flash button to hear a second dial tone.
  • Dial the number for your second party.
  • When the second party answers, press and release the switch hook or flash button.
  • Your three-way call will begin.
  • When finished with the call, simply hang up.

REPEAT DIAL - Allows you to have a number redialed for up to 30 minutes if the line is busy when first reached; you are notified by a distinctive ring when the line is clear.

To use the Repeat Dial feature:

  • Hang up after receiving a busy signal.
  • Lift the receiver and listen for dial tone.
  • Dial *66.+
  • The number will be automatically redialed until the call completes or you cancel the repeat dial feature.
  • If the line is idle, the call will be placed.
  • If the line is busy, you will be notified by a special ring when the line becomes free and the call is placed.
  • If you wish to cancel the repeat dial request before the end of the 30 minute automatic redial period, you may dial *66 again.

+Note:  In some situations, *66 will read the correct telephone number back, but will not connect to that number.  This may include telephone numbers from small telephone companies, wireless phones and/or toll free calls.

SELECTIVE CALL REJECTION - Allows you to block up to 12 specific telephone numbers. Activating this feature will also begin the creation of the selective list.

To access the service and listen to the prompts:

  • Listen for a dial tone.
  • Dial *60.
  • Press the "0 key to hear the instructions.

The following instructions are available via voice prompts:

To activate or deactivate Selective Call Rejection:

  • Listen for a dial tone.
  • Dial *60.
  • Listen to the ON/OFF announcement.
  • To turn the feature on or off, press or dial 3.

To add a number to your blocked number list:

  • Listen for a dial tone.
  • Dial *60.
  • Press #.
  • Enter the selected phone number.
  • Press # again.
  • Repeat the #, telephone number, # again procedure until you have entered all of the desired telephone numbers.
  • Hang up.

Or, to add the number of the last incoming call to your list:

  • Listen for a dial tone.
  • Dial *60.
  • Dial #01#.

To review the phone numbers on your list:

  • Listen for a dial tone.
  • Dial *60.
  • Dial 1 during the announcement.
  • The list entries will be announced.
  • After hearing an entry, you may press 07 to remove the telephone number form your list.

To remove phone numbers from list:

  • Listen for the dial tone.
  • Dial *60.
  • Dial *telephone number* to remove a specific telephone number from your list.

Things to remember

If one of your Selective Call Rejection numbers is also on another Selective Call feature list, you must deactivate Selective Call Rejection before using the other feature.

SELECTIVE CALL FORWARD - Allows you to forward only those calls from specific, pre-programmed numbers to another designated number. Activating this feature will also begin the creation of the selective list, and the forward to number.

To access the service and listen to the prompts:

  • Listen for a dial tone.
  • Dial *63.
  • Dial 0 to hear the instructions.

To add a number to your forwarded number list:

  • Listen for a dial tone.
  • Dial *63.
  • Press #.
  • Enter the selected phone number.
  • Press # again.
  • Repeat the "#telephone number# procedure until you have entered all of the desired telephone numbers.
  • Hang up.

Or, to add the number of the last incoming call to your list:

  • Listen for a dial tone.
  • Dial *63.
  • Dial #01#.

To review the phone numbers on your list:

  • Listen for a dial tone.
  • Dial *63.
  • Dial 1 during the announcement.
  • The list entries will be announced.
  • After hearing an entry, you may press 07 to remove the telephone number from your list.

To remove phone numbers from list:

  • Listen for the dial tone.
  • Dial *63.
  • Press the "0" key and listen for the options.
  • Dial *telephone number* to remove a specific telephone number from your list.
  • To Disable this feature dial *83.

Things to remember

Remember to turn the Selective Call Forwarding feature off when you no longer wish to have the selected telephone numbers forwarded to a different telephone number.

CALL FORWARD BUSY - This is transparent to you, but will automatically transfer incoming calls to your voice mail service when the line is busy unless you choose to answer them when you hear the Call Waiting tone.

CALLER ID BLOCKING - Allows you to block Caller ID info transmission on a per call basis. This is accomplished by dialing *67 after going off-hook, but prior to dialing the called number.  Note: Caller ID Blocking may not be available on some calls, including calls to E911.

CALL TRACE - The Call Trace feature enables you to protect yourself from threatening, harassing or abusive telephone call. When you activate the call trace feature, the number of the last incoming call will be traced so that law enforcement officials may take appropriate action against the offending party.

To use the Call Trace feature:

  • When you receive a threatening, harassing or abusive call, hang up immediately.
  • Lift the receiver and listen for dial tone.
  • Dial *57.
  • Hang up.
  • Contact the Police Department to file a complaint.
  • Fill out Call Trace request form

Click here to download the *57 request form in PDF format.

Note: In situations that involve immediate life and death circumstances, contact the Police Department by dialing 911.

SELECTIVE CALL RING -  You'll know if an incoming call is from a special number by the way the phone rings. Calls from numbers on your Selective Call Ring list will have a short/long/short ring, letting you know that this call is special.

          How It Works

  • To program a number: Listen for a dial tone. Press *61. Then press # and wait for the tone. Enter the selected phone number. Press # again and hang ups
  • To add the number of the last incoming call to your list:  Listen for the dial tone. Press *61. Then press #01# and hang up.
  • To activate or de-activate the feature: Listen for the dial tone. Press *61.  Listen to the ON/OFF announcement. To turn the feature on or off, press or dial 3.
  • To remove or hear the phone numbers on your list: Listen for the dial tone. Press *61 and listen for instructions.

          Helpful Hints

  • You'll hear the same distinctive ring for all numbers on your list.
  • Calls from numbers on your Selective Call Ring list will also give you a short/long/short Call Waiting tone
  • Up to 12 Selective Call Ring numbers can be registered

 

Do Not Disturb -  The Do Not Disturb feature will allow you to put all incoming calls directly through to voicemail. This easy-to-use feature allows you to receive calls only when it is convenient to you.

          How It Works

  • Dial *78 to activate the Do Not Disturb feature, *79 to deactivate.
  • You will hear a short tone when a call comes in so you know that there was a call.
  • The caller is directed to voicemail.

          -    If you do not subscribe to voicemail, the callers will hear, "Sorry, the phone number you dialed does not have a mailbox in this voicemail system.

 

Text Message Alert -  Text Message Alert is a feature that allows you to receive a text message on your mobile phone which notifies you that a voicemail has been left on your home phone.

It's easy to set up. Simply log into your voicemail, and follow the personal options menu to turn on/off the feature and to set your mobile phone number.

 

          How It Works

  • Logs into your voicemail account.
  • From the Voicemail Main Menu, navigate to the Text Message Alert section by choosing the following options;
    • Press 3 (Personal Options), then;
    • Press 6 (Message Alerts), then;
    • Press 2 (Configure your Text Message Alert)
  • At this point, the system states ""You can receive a text message on your mobile phone each time you receive a message in your mailbox. It then explains the available options;
    • Enable or disable Text Message Alert (Press 1)
    • Add or change your mobile phone number (Press 2)
    • Manage your filtering lists (Press 3)